We want this to be simple and honest — here is a plain-language look at how our website terms work in this volunteer-written draft.
These terms and conditions ("Terms") govern your use of the Ambifest website (ambifest.com and its subpages, "the Site") and any tickets or merchandise purchased through it. By using the Site, you agree to these Terms.
Who we are
Ambifest Ltd is a volunteer-run company based in London, UK. You can contact us at info@ambifest.com.
Using the website
The Site is provided for personal, non-commercial use — to learn about Ambifest and Ambi Con, buy tickets, and shop our merch. You agree not to misuse the Site, including attempting to gain unauthorised access, scraping content, disrupting normal operation, or impersonating another person.
Event tickets
Ambi Con tickets are sold through Stripe Checkout. Ticket sales are final on purchase and non-refundable, except if Ambifest cancels the event — in which case a full refund will be issued.
Merch purchases
Merch is sold through Stripe Checkout, made to order specifically for your purchase, and posted to UK addresses only. Because each item is made to order, we're unable to offer returns or exchanges for a change of mind — this doesn't affect your right to a refund or replacement if an item arrives faulty or damaged (contact info@ambifest.com). Full detail on shipping costs and timings is on the Shipping & Returns section of the merch page — please read that alongside these Terms before ordering.
Pricing & availability
All prices are shown in GBP (£) and include VAT where applicable. Stock is limited and subject to availability. If we discover a pricing or listing error, we'll contact you before processing an affected order.
Intellectual property
The Ambifest name, logo, branding, photography and site content belong to Ambifest Ltd (or are used with permission) and may not be copied or reused without our consent.
Content you share with us
If you tag us or share photos with us — for example on Instagram — you give us permission to reshare that content, with credit, to promote Ambifest and Ambi Con.
Third-party links
The Site links to third parties including Instagram, Discord, Stripe, and partner venues. We aren't responsible for the content or practices of these third-party sites.
Availability
We do our best to keep the Site available, but we don't guarantee uninterrupted or error-free access.
Liability
So far as permitted by law, Ambifest Ltd isn't liable for any indirect or consequential loss arising from your use of the Site. Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for fraud.
Changes to these Terms
We may update these Terms from time to time. The "last updated" date at the top of this page will reflect the latest version — please check back periodically.
Governing law
These Terms are governed by the laws of England and Wales.
Contact
Questions about these Terms? Email info@ambifest.com.